Frequently Asked Questions
Your questions answered by the Nature’s Finest team — proudly serving Arizona since 1982.
Do you offer free shipping?
Yes — we offer free shipping on all orders over $70.
When will my order ship?
Orders placed before 2:00 PM Arizona time are shipped the same business day. Orders placed after that time will ship the following business day.
What shipping carriers do you use?
We ship via USPS or UPS, depending on which option provides the fastest and most reliable delivery.
Do you offer expedited shipping?
At this time, we do not offer expedited shipping options.
Do you offer local pickup?
Yes — local pickup is available at our store locations.
Do you ship outside the United States?
No — we currently only ship within the United States.
What happens if an item is out of stock?
While our inventory is generally accurate, occasional discrepancies can occur. If an item cannot be fulfilled, we will contact you to offer a backorder option or recommend a comparable substitute.
What is your return policy?
You can review our full Return Policy here.
Can I return opened supplements?
We may offer store credit on opened supplements on a case-by-case basis. Please contact us for assistance.
Do you stand behind your products?
Absolutely. We carefully select every product we carry and stand behind the quality of what we offer.
How do I know which supplement is right for me?
Our knowledgeable team is here to help. You can call us or visit in-store for personalized recommendations based on your needs.
Are your staff trained in supplements?
Yes — our team is highly trained and continuously educated to provide accurate, helpful guidance.
Do you offer personalized recommendations?
Yes — we offer personalized supplement guidance both in-store and over the phone.
Why don’t you carry some popular brands?
We have a strict vetting process for all vendors we partner with. Some well-known brands may not meet our quality standards, which is why we choose not to carry them.
Do you guarantee product quality?
Yes — we stand behind the quality of every product we sell and only carry brands we trust.
Why are your prices different online vs in-store?
Due to manufacturer MAP policies, some products may be priced higher online than in-store. In many cases, our in-store prices are lower.
Do you offer discounts?
Yes — we focus on offering everyday discounted pricing rather than relying on temporary promotions.
Do you have a loyalty program?
Yes — we offer an in-store loyalty program where you can earn points on purchases. At this time, it applies to in-store purchases only.
Can I call to check if an item is in stock?
Yes — feel free to call us and we’ll check inventory for you.
Can you hold items for pickup?
Yes — we can hold items for in-store pickup upon request.
What is the fastest way to contact you?
The fastest way to reach us is by phone.
How quickly do you respond?
We respond to all inquiries as quickly as possible during business hours.
Why should I shop with Nature’s Finest instead of Amazon?
We are a family-owned business serving Arizona since 1982. Unlike large online retailers, we offer expert guidance from trained staff, carefully curated high-quality products, personalized customer service, and competitive everyday pricing.
Do I need to talk to someone before taking supplements?
We always recommend speaking with a knowledgeable professional, and our team is happy to help guide you.
Are your supplements high quality?
Yes — we carefully vet every brand we carry to ensure quality, effectiveness, and trust.
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